Secure Mail Services
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Secure Mail Services (SMS) is a specialist secure mail delivery company, established in 1991.

SMS merged with DX on 23 August when both organisations were acquired by a subsidiary of Candover Partners, a UK private equity company. The merger creates the leading independent end to end UK mail and parcels operator, providing a wider range of services to customers.

We supply timely, secure and bespoke nationwide collection and delivery solutions for valuable mail and small parcels to a wide range of businesses. Deliveries are available nationally on a next day, 2-7 day, timed and preferred delivery basis.

We have a strategically located depot network that manages in excess of 25 million secure deliveries every year. More than 90% of these are to residential addresses. This means that Secure Mail Services is, by volume, the second largest secure courier service, compared to Royal Mail, in terms of deliveries to domestic addresses throughout the United Kingdom.

Our clients include financial institutions, government agencies, educational establishments, ticket venues and secure printers. Typically, their consignments consist of enveloped credit and debit cards, cheque books, UK passports, visas and major event tickets.

Our goal always is to set and maintain the highest standards of security and mail integrity among mail delivery companies. Security is intrinsic both to our business processes, premises, vehicles and depots as well as to the selection, training and behaviour of every person working for our company. Indeed, our preventative operational procedures are unique among national delivery operators. And through continued dialogue with clients, we know that our techniques have contributed to major and sustained savings in their fight against fraud.

We have achieved significant growth during the past three years. We believe this is attributable to the proactive culture of our workforce, our "Customer First" philosophy and our reputation for successful secure delivery. We encourage an open and honest dialogue with our business partners in order to establish, anticipate and exceed their secure delivery needs.


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