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Here is a selection of feedback from our customers.

US Embassy Consignment

"I can honestly say I have never been so impressed with a company. I have had nothing but caring, considerate, informed conversations with all of the SMS staff I have been in contact with and your systems are superb. At a very stressful time you made me feel very grateful that you were dealing with my delivery! I wish more companies worked liked yours!

Kind regards"

Ms P Mitchell, Fulham
26 February 2008

Visa Delivery

"I would like to voice my gratitude and appreciation for amazing Customer Service of Mary [SMS]. She was very cheerful, polite and helpful throughout our time queuing up at the Embassy on 14th December 2007. Just thought i had to write in and make a recommendation.

Many Thanks & Regards"

Ms N Beckley-Lines, Northamptonshire
7 January 2008

Visa Delivery

"As General Manager of a worldwide training consultancy, I know that client management and customer care demonstrate the level of importance we place on client relationships.

"Therefore, it is with great thanks and appreciation that I acknowledge the respect and help given to me throughout the process [finalising a business visa] by SMS at the US Embassy and through your call centre."

Mr J Blain, Swindon

Visa Delivery

"I have recently emigrated to the USA and was required to engage SMS to deal with delivery to and from the US Embassy in London. Through my work I have dealt with numerous courier and mail service companies, most of which have at some point provided a less than satisfactory service. I am, however, delighted to report that SMS has been a wonderful experience'

"My mail was collected and delivered on time, the customer service staff and couriers have been extremely helpful and professional and I have nothing but praise for the logistical execution of your services."

Ms A Clarke, Alexandria, USA (recently emigrated)

Visa Delivery

I would just like to thank you for the efficiency of the service I have received from SMS, from the friendliness of the staff (Reception at the US Embassy), the call centre and the delivery man.

Nothing was too much for your staff. Once more, thank you. It is so rare to find such a professional organisation in your industry."

Mr Frank R......, London

Passport Delivery

"Many thanks for your speedy, friendly service. I would highly recommend this service to anyone. Very happy customer. My son's holiday will go ahead as planned thanks to this service."

R Mills, Liverpool

Visa Delivery

"We really appreciate the trouble taken in delivering this visa. It is certainly a long journey to the West Coast of the Lake District.

We had given up hope today of receiving the visa. On behalf of our daughter 'Many thanks' is all we could say."

Mrs Thurwell,
Cumbria

Visa & Passport Delivery

"I would just like to thank you for the service you have given re my father-in-law's visa/passport. This has been efficient and unstressful - thank you."

S Movahedi, Beckenham, Kent

US Embassy Services

"My passports were delivered securely by your colleague. I am impressed with your service as well as the common sense of the person who delivered them."

L Sekaran, Bedford

"I order a lot on the internet and I must say your company is excellent at deliveries. The card left was very professional and the delivery man was very friendly. Thank you. I am sincerely impressed with SMS."

S Thompson, Redruth, Cornwall

"Absolutely superb service. Please pass on my thanks to your colleagues at SMS."

P Howard, East Midlands

"I know you usually only hear from people when they complain so I thought I would write to say what a great service I have had from your company."

M Merryn, London

"Have received item. Well done – I am most impressed with you and your courier – please pass on my compliments! Thank you all once again!"

Dr C Lofting, London

Passport Delivery

"I really would like to commend you for an excellent service. You responded to my mail immediately when I contacted you to arrange delivery and I have received delivery today just as I had asked.

"Many thanks for such an excellent service: if you can do it so well why can't others?"

J Brook, London

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